The following approach (8 step analysis) will be used in order to provide the best service in response to any concern or complaint the customer may have.
 

1. Preliminary information

  
  • Customer
  • Part Name
  • Date
  • Quality Team


2. Problem Identification: state how the problem was found


3. Problem Identification: state the problem and attach a sketch


4. Problem Investigation (Cause and Effect)

  
  • Man
  • Machine
  • Material
  • Method
  • Die
  • Other


5. Problem Analysis

  
  • Cause of Occurrence
  • Cause of Non-Detection


6. Problem Solutions

  
  • Cause of Occurrence: Corrective action, responsibility, date complete
  • Cause of Non-Detection: Corrective action, responsibility, date complete


7. Problem Conclusion

  
  • Verification Results: Verification method, result
  • Disposition of Affected Product: At die casting shop, at customer


8. Prevention of Other Parts/Problems

     

Also see our industrial material specifications.
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